Mobile Phone Signal

There is nothing worse than getting a brand new mobile phone and finding that there are problems with the phone or the signal you receive. The first is infinitely easier to resolve because companies generally will admit that the phone has a fault and therefore will replace it and you can go home happy. The signal problem however can take time to diagnose let alone resolve and the arguments that may incur between customer and service provider can be endless, tedious and frustrating. Not exactly what you were hoping for from a phone contact was it?!

There are five main mobile phone companies in the UK, two of which have collaborated to provide superior service for their customers (Tmobile and Orange to make EE) and another company’s phones take advantage of whichever service provider’s signal is the strongest and uses that satellite (Three Mobile). This, in theory, provides customers with the best signal possible but there are still some issues with signal in the UK and it can be frustrating for customers. In addition to this, certain companies have a policy not to cancel any contract once the phone that is linked with the contract has been used to make a phone call. This can mean that during the attempt to diagnose the problem and establish that you have a signal problem you actually rule out the ability to cancel your contract because of that very problem.

There will always be times when your phone cannot be used; this does not mean that you have a signal problem just that in that particular area the signal is poor. The problems arise when it is in your permanent residence that you cannot use your mobile phone – meaning that when you predominantly want to use it, you cannot.

There is very little that can be done about this problem because the satellites that are used to transmit the signal cannot be moved so you may find yourself stuck. Visiting the store is the most advisable course of action as it will mean that you can establish the difference between your phone’s reception at home and elsewhere but this does not always solve the problem. The best thing to do is to contact your service provider either via a landline or the internet and speak with the customer services department regarding your signal problem. This will eliminate the risk of not being able to cancel your contract because of placing a call on the phone because you can forewarn your service provider.

For more information regarding service providers and various problems that are associated with these, visit the Three Mobile website and read up on their products and services.